We have compiled a list of Frequently Asked Questions for your easy reference. Simply click on the FAQ tab to find out more. However should you have further queries, please do not hesitate to contact us via the following:

Investment Centre:
Raffles Place

Address: 50 Raffles Place #01-01
Singapore Land Tower Singapore 048623
Opening hours : 8.30 am to 6 pm (Monday - Friday)
Closed on Saturdays, Sundays & Public Holidays
Fax: +65 6323 1176
Email: clientservices.sg@cimb.com

Client Services Hotline

  • 1800 538 9889 (SG Toll Free)
  • +65 6538 9889 (Overseas)

Order Assistance via Dealing Desks

Day Markets
Day markets from 7.00am to 5.00pm, please contact our CFD Dealing Desk.

  • +65 6232 5671
  • +65 6210 8472
  • 1800 6227 272 (SG Toll Free)
  • 1800 882 261 (MY Toll Free)

Night Markets
Night markets from 5.00pm to 4.00am, please contact our Central Dealing Desk.

  • +65 6232 5888

Enquiries

If you have any enquiries regarding our products and services, click the link below and send the auto-generated email to us.

Click here to auto-generate email form

If you encounter problems with the above link, please manually create an email containing the following information and send it to sg.cfdquery@cimb.com.

Name:
Contact Number:
Message For CIMB (Optional):

Feedback

If you wish to file a complaint about our services or the quality of our products, please contact our Client Services Department at 1800 538 9889, Mondays to Fridays (between 8.30 am and 6.00 pm), or email us at clientservices.sg@cimb.com. Alternatively, you may write to:

CIMB Securities (Singapore) Pte Ltd
50 Raffles Place #01-01
Singapore Land Tower
Singapore 048623

Attn : Client Services Department

If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s website www.fidrec.com.sg. You may also reach FIDReC at (65) 6327 8878 or info@fidrec.com.sg.